From a post on Facebook, it follows that the MyKronoz team has stopped responding to all messages from Kickstarter, a group on Facebook and personal messages from Facebook.
Use the help portal is desirable only after you get your hybrid smart ZeTime watch.
Post from Facebook:
Dear backers, dear friends,
We’re getting closer than ever to the D-Day ;-)
Very soon you’ll be proud owners of a ZeTime and we have been working for months together with you to ensure you’ll love it and spread the word about this unique and revolutionary smartwatch.
While this important day is approaching, we have no doubts that there will be some raising technical inquiries or needs to contact our customer care team.
Your satisfaction is important to us and we have been staffing our team to make sure your particular cases will be handled with care by our team. Therefore I’de like to clarify certain rules here that we will need to apply in the next few days:
- We won’t be answering any technical question or personal inquiries on the official Kickstarter platform.
- We won’t be answering any direct messages in the Kickstarter platform anymore.
- We won’t be answering any technical questions or personal inquiries in the Facebook group or direct Facebook messages.
We have prepared our Customer Care platform to handle all your inquiries and we will only use this tool to provide you with the necessary support when needed.
It is critical for us to keep track of each personal case and only our internal platform will allow us to do it.
Every inquiry will have to be logged here : https://mykronoz.zendesk.com/hc/en-us/requests/new
Please only use this link as soon you’ll have received your watch.
We have no doubts you’ll understand this necessity for us to proceed trough an official customer care tool rather than using social medias to provide the service you deserve.
Thanks again for your unlimited support and understanding.
Fred, on behalf of the entire MyKronoz Customer Care Team
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